Privacy Policy

At Auto Solutions Pro, located in Charlotte, North Carolina, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can identify you, such as your name, address, email address, phone number, and vehicle information (make, model, year, VIN). We collect this information when you schedule an appointment, request a quote, sign up for our newsletter, or contact us directly.
• Payment Information: When you make a payment for our services, we collect payment information such as credit card details or other financial information. This information is processed through secure payment gateways and is not stored on our servers.
• Service History: We maintain records of the services we provide to your vehicle, including oil changes, brake repairs, engine diagnostics, tire services, and other maintenance or repair work. This helps us provide better service and track your vehicle's maintenance history.
• Log Data: Our servers automatically record information created by your use of our Services ("Log Data"). Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive Log Data when you interact with our website, for example, when you visit our site, sign into our Services, interact with our email notifications, or visit a third-party website that includes our plugin.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our website. This information helps us personalize your experience, improve our website, and deliver targeted advertising. For more information, please see our Cookies Policy.
• Location Data: When you use our mobile app or certain features of our website, we may collect location data to provide location-based services, such as finding the nearest Auto Solutions Pro location or providing directions to our shop.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to schedule appointments, provide estimates, perform repairs and maintenance, process payments, and communicate with you about your vehicle's service needs. We also use your information to improve our services, personalize your experience, and develop new features.
• Communication: We may use your information to send you service reminders, promotional offers, newsletters, and other communications related to our services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails or by contacting us directly.
• Marketing: We may use your information to personalize your experience, provide recommendations, target our advertising and marketing campaigns to your specific requirements and previous purchase history, or to deliver advertising that may be of interest to you.
• Analytics: We analyze your information to understand how our website and services are used, identify trends, and improve our overall performance. This includes analyzing website traffic, user demographics, and service preferences.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
• Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service or preventing fraud.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, marketing, data analytics, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may partner with other businesses to offer joint products or services. If you use these products or services, we may share your information with our business partners.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties with your consent or at your direction.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. This includes maintaining service history records for your vehicle to provide better service and track maintenance needs over time.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected] or call us at (704) 555-0123.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Auto Solutions Pro
987 Auto Care Lane
Charlotte, NC 28202
Email: [email protected]
Phone: (704) 555-0123

Our Privacy Officer is Ms. Emily Carter, who can be reached at the email and phone number listed above.

Thank you for trusting Auto Solutions Pro with your vehicle and your personal information. We are committed to protecting your privacy and providing you with exceptional service.