Our Story: From Humble Beginnings to Charlotte's Auto Repair Leader
Auto Solutions Pro started as a small, family-owned business in 2010, founded by two brothers, David and Michael Thompson, right here in Charlotte, North Carolina. Driven by their passion for automobiles and a commitment to providing honest and reliable service, they opened their first shop with just two bays and a handful of loyal customers. David, a certified mechanic with over 20 years of experience, focused on the technical aspects of the business, while Michael, with his background in business management, handled the administrative and customer service side.
In the early years, Auto Solutions Pro quickly gained a reputation for its exceptional workmanship and personalized customer care. Word-of-mouth referrals became their primary source of new business, and the shop steadily grew. Recognizing the increasing demand for their services, David and Michael invested in advanced diagnostic equipment and expanded their team of skilled technicians.
Over the years, Auto Solutions Pro has remained committed to its founding principles of integrity, quality, and customer satisfaction. They have embraced new technologies and continuously updated their skills to stay ahead of the ever-evolving automotive industry. Today, Auto Solutions Pro is proud to be a leading auto repair shop in Charlotte, serving thousands of satisfied customers each year.
We are deeply rooted in the Charlotte community and actively support local charities and organizations. We believe in giving back to the community that has supported us throughout our journey. From sponsoring local youth sports teams to participating in community clean-up events, Auto Solutions Pro is committed to making a positive impact on the lives of those around us.
Meet Our Expert Team
At Auto Solutions Pro, our team is our greatest asset. We are a group of highly skilled and dedicated professionals who are passionate about providing the best possible service to our customers. Each member of our team brings a unique set of skills and expertise to the table, ensuring that we can handle any automotive issue with confidence and precision.
David Thompson
Co-founder & Lead Mechanic
David is a certified master mechanic with over 20 years of experience. His expertise covers a wide range of vehicles, from classic cars to the latest models. He's known for his meticulous attention to detail and his ability to diagnose even the most complex automotive problems.
Michael Thompson
Co-founder & Business Manager
Michael is responsible for the day-to-day operations of Auto Solutions Pro. He ensures that our customers receive the highest level of service and that our shop runs smoothly and efficiently. He is dedicated to building lasting relationships with our customers.
Maria Garcia
Service Advisor
Maria is the friendly face that greets our customers when they arrive at Auto Solutions Pro. She is responsible for scheduling appointments, providing estimates, and keeping customers informed about the progress of their repairs. Her exceptional communication skills and attention to detail ensure a seamless customer experience.
Kevin Lee
Certified Technician
Kevin is a highly skilled certified technician specializing in engine diagnostics and electrical systems. With five years of experience, Kevin is passionate about staying up-to-date with the latest advancements in automotive technology and is committed to providing the best solutions for our clients.
Our Core Values
At Auto Solutions Pro, our core values guide everything we do. These values reflect our commitment to providing exceptional service and building lasting relationships with our customers.
- Integrity: We conduct our business with honesty and transparency, always doing what is right for our customers.
- Quality: We are committed to providing the highest quality workmanship and using only the best parts and materials.
- Customer Satisfaction: We go above and beyond to ensure that our customers are completely satisfied with our service.
- Professionalism: We maintain a professional and respectful environment at all times.
- Innovation: We embrace new technologies and continuously update our skills to stay ahead of the curve.
We believe that these values are essential to our success and are the foundation of our commitment to providing exceptional service to our customers.
Our Mission
The mission of Auto Solutions Pro is to provide reliable, affordable, and high-quality auto repair services to the Charlotte community. We are committed to earning our customers' trust by delivering exceptional workmanship, transparent communication, and personalized customer care. Our goal is to be the auto repair shop of choice for Charlotte residents, known for our integrity, expertise, and dedication to customer satisfaction.
We strive to create a positive and supportive work environment for our employees, fostering a culture of teamwork, continuous learning, and professional growth. We believe that by investing in our employees, we can provide the best possible service to our customers.
We are also committed to giving back to the Charlotte community. We actively support local charities and organizations and strive to make a positive impact on the lives of those around us.
Community Involvement
Auto Solutions Pro is more than just a business; we are an active member of the Charlotte community. We believe in giving back to the community that has supported us throughout our journey.
- Sponsorships: We proudly sponsor local youth sports teams, providing financial support and encouragement to young athletes.
- Charitable Donations: We regularly donate to local charities and non-profit organizations, supporting causes that are important to our employees and customers.
- Community Events: We participate in community events, such as car shows and festivals, providing free vehicle inspections and educating the public about automotive maintenance.
- Environmental Initiatives: We are committed to reducing our environmental impact by recycling used oil, tires, and other automotive materials.
We believe that by being actively involved in our community, we can make a positive difference in the lives of those around us.